To place an order, first go to the product page, which you can reach via the navigation. Then select the desired quantity of the product and click 'Add to cart.' You will now be redirected to your shopping cart. Now click 'Checkout' and follow the indicated steps to place your order.
HOW TO TRACK MY ORDER?
To track your order, enter the tracking number we've provided on our track and trace page. It may take 1-3 business days to see the status of your order after you have received the tracking number. If you have not received a tracking number from us, please send an email to: info@petmarketgo.com. We will then immediately notify you of your tracking number and the status of your order.
I ACCIDENTALLY ENTERED THE WRONG DELIVERY ADDRESS. CAN I CHANGE IT?
In this case, please send us an email to info@petmarketgo.com as soon as possible. If your order has already been shipped, we will do our best to correct the error afterward.
HOW LONG DOES IT TAKE TO SHIP?
We prepare your order within 1 to 3 business days after payment confirmation. After that, most shipments arrive within 4 to 12 business days. For more remote destinations or if a package goes through customs inspection, the total time can extend up to 21 business days. If you have any questions about your order, please feel free to send us an email at info@petmarketgo.com. We will provide you with accurate information about your order at all times.
WHAT IS THE PROCEDURE FOR RETURNS?
If you wish to return your order, please visit our return policy page for detailed information on the return procedure.
CANCELLATION TIMEFRAME
You can cancel your order within 15 minutes to 2 hours after placing it. To cancel, please contact us at info@petmarketgo.com.
IS INTERNATIONAL SHIPPING POSSIBLE?
Yes, we offer international shipping to countries enabled during checkout. On request, we can review additional destinations. Simply send a request to: info@petmarketgo.com.
DO YOU HAVE A PHYSICAL LOCATION?
We're 100% online, with no physical store. That means better prices, a curated product selection, and your order delivered straight to your door.
Pet Accessories
