Shipping Policy

We want you to receive your order in perfect condition and as quickly as possible. Below you will find everything you need to know about our shipping times, carriers, order tracking, and what to do if any issues arise during delivery.

1 - Shipping Times

Orders are processed within 1 to 3 business days after payment confirmation. Once shipped, most orders arrive within 4 to 12 business days. For more remote destinations or when a package goes through customs inspection, the total time can extend up to 21 business days. Please note that these timeframes are estimates and may be affected by external factors such as public holidays, adverse weather conditions, or exceptional disruptions in the logistics chain.

Delivery windows are estimates only and do not constitute an absolute delivery-date guarantee. During peak demand, customs checks, or events outside our control, delivery may be delayed.

2 - Shipping Costs

1. 1 - Standard Shipping
   Shipping costs are automatically calculated based on the destination and package weight, and are clearly displayed during the checkout process before you confirm your order.

2. 2 - Free Shipping
   Some orders may qualify for free shipping depending on active promotions at the time of purchase. Please check the product page or our offers section for current conditions.

3 - Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your package in real time. If you have not received any tracking information within 5 business days of shipment, please do not hesitate to contact our customer support team.

In some cases, a single order may be shipped in multiple parcels with different tracking numbers.

4 - Shipping Destinations

We ship to most countries worldwide. During the checkout process, you will be able to verify whether your delivery address falls within our available shipping zones. If your country does not appear as an available destination, please contact us and we will do our best to find a solution for you.

5 - Delivery Issues

1. 1 - Order Not Received
   If more than 21 business days have passed since your shipment date and you have not received your order, please contact us immediately so we can open an investigation with the carrier.

2. 2 - Damaged Package
   If your order arrives in poor condition, please keep the original packaging and contact us with photos of the damage. We will review your case and apply the solution provided in this policy (reshipment or refund, full or partial, as applicable).

3. 3 - Incorrect Shipping Address
   It is the customer's responsibility to ensure that the delivery address provided is correct. If you notice an error after placing your order, please contact us as soon as possible so we can attempt to make corrections before dispatch.

6 - Customs & Import Duties

In some countries, international orders may be subject to customs fees or import taxes upon arrival. These charges are the responsibility of the recipient and are not included in the product price or shipping costs. We recommend checking your country's customs regulations before placing your order.

If you have any questions about the shipping of your order, email us at info@petmarketgo.com. We will keep you informed throughout the process and assist you with any shipping-related issue.