Privacy Policy

At PETMARKETGO, we take the privacy of our customers very seriously. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have regarding your information. We encourage you to read it carefully before making a purchase or creating an account on our platform.

1 - What Data Do We Collect?

We only collect the data necessary to provide you with a quality service. This may include:

1. 1 - Identification Data
   Your first name, last name, and email address.

2. 2 - Shipping Data
   Your postal address, city, zip/postal code, and country.

3. 3 - Contact Data
   Your email address, where required for delivery purposes.

4. 4 - Browsing Data
   Information about how you interact with PETMARKETGO (pages visited, session duration, device used), collected through cookies and analytics tools.

2 - How Do We Use Your Data?

1. 1 - Order Processing
   To process and manage your orders correctly and efficiently.

2. 2 - Order Communications
   To send you purchase confirmations, shipping updates, and other order-related communications.

3. 3 - Customer Support
   To provide you with personalised assistance for any queries or issues you may have.

4. 4 - Platform Improvement
   To improve your browsing experience and the overall performance of PETMARKETGO.

5. 5 - Legal Compliance
   To fulfil applicable legal and tax obligations.

3 - Do We Share Your Data with Third Parties?

We do not sell or transfer your personal data to third parties for commercial purposes. However, we may share it with trusted service providers who work with us, including logistics and delivery companies to fulfil your orders, payment gateways to process transactions securely, and web analytics tools to improve PETMARKETGO performance. All such providers are required to handle your data confidentially and solely for the agreed purposes.

4 - How Long Do We Keep Your Data?

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, as well as to comply with any applicable legal obligations. Once that period has elapsed, your data will be securely deleted.

5 - Your Rights

In accordance with applicable data protection regulations, you have the right to:

1. 1 - Access
   Request a copy of the personal data we hold about you.

2. 2 - Rectification
   Correct any inaccurate or incomplete data.

3. 3 - Erasure
   Request the deletion of your data when it is no longer necessary.

4. 4 - Objection
   Object to the processing of your data under certain circumstances.

5. 5 - Portability
   Receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us via our customer support email.

6 - Cookies

PETMARKETGO uses first-party and third-party cookies to enhance your browsing experience, analyse traffic, and personalise content. You can manage or disable cookies through your browser settings, although doing so may affect the proper functioning of certain platform features.

7 - Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in legislation or our internal processes. We will notify you of any significant changes via our website or by email.

8 - International Data Transfers

To provide the service, some data processing operations may involve international transfers outside the European Economic Area. In such cases, we apply appropriate contractual, technical, and organizational safeguards to protect your data in accordance with applicable law.

If you have any questions about how we handle your data, please do not hesitate to contact us. Your privacy and trust are fundamental to everything we do.