Returns & Exchanges

If you are not satisfied with your order for any reason, please review the return process and policies outlined below. Our team will assess each case in accordance with this Returns and Exchanges section.

Common Return Reasons and Solutions

1. 1 - Arrived Late
   If your order exceeds the estimated delivery window by a significant margin, please contact us so we can review your case and provide a solution under this Returns and Exchanges section (reshipment or refund, full or partial, as applicable).

2. 2 - Defective/Manufacturing Defects/Quality Issues
   If the product is defective or has quality issues, we will review your case and provide a policy-based solution (reshipment or refund, full or partial, as applicable).

3. 3 - Doesn't Fit Me (Wrong Size/Color Ordered)
   You may return or exchange the product, but you are responsible for the return shipping fee.

4. 4 - Changed Opinion (Item No Longer Desired)
   You may return or exchange the product, but you are responsible for the return shipping fee.

5. 5 - Wrong Item Received (Wrong/Missing Item from the Package)
   You may return the incorrect item, and after review we will provide a policy-based solution (reshipment or refund, full or partial, as applicable).

6. 6 - Parcel Damaged on Arrival
   If your package arrives damaged, we will review your case and provide a policy-based solution (reshipment or refund, full or partial, as applicable).

7. 7 - Incorrect Shipping Information Provided
   Please double-check your shipping information when placing orders. If you need to update your shipping details, contact us immediately to assist with corrections.

8. 8 - Other (Please Specify in Additional Notes)
   Please contact us directly, and we will work with you to resolve the issue.

How to Return Your Order

1. 1 - Contact Us: Email us at info@petmarketgo.com within 30 days of receiving your order to request a return. Please include your order number and the reason for the return.

2. 2 - Approval & Return Address: Our customer service team will confirm if your return is accepted and provide you with the correct return address. Please Note: Return will be canceled after 14 days from the time accepted if no response.

3. 3 - Prepare Your Return: Securely pack the product(s) in the original packaging, including all accessories and items that came with it.

4. 4 - Ship the Return: Send the package to the return address provided and share the tracking number with our customer service team.

5. 5 - Refund Process: Once we receive and inspect your returned item(s), we will process your refund within 5 days using the original payment method.

All returns require prior support authorization and a return address assigned by our team. Shipments sent to unauthorized addresses will not be accepted.

Non-Returnable Items

1. 1 - Pre-ordered products.
2. 2 - Items that have been used or are not in their original condition.

Products Damaged on Arrival

1. 1 - Take clear photos of the damaged item on a flat surface where the defect and label are visible.
2. 2 - Email the photos and a description of the issue to info@petmarketgo.com within 5 days of receiving your order.

After review, we will provide a policy-based solution (reshipment or refund, full or partial, as applicable).

For damage, defect, or wrong-item claims, clear photographic evidence of the product, packaging, and label is mandatory within 5 days of delivery.

Additional Information

• Contact Us: If you have any questions or need additional help, email us at info@petmarketgo.com. Our team is available seven days a week and will reply as soon as possible.
• Return Process: All returns must be approved by our customer service before shipping. Unauthorized returns will not be accepted.

Thank you for choosing PETMARKETGO. We appreciate your business and are here to assist you with any issue related to your products.